Shipping & Returns

What is the lead time?
New orders are processed within 24 hours. Our bespoke rugs are patiently handmade, washed and dried in the Moroccan sun. Current lead times are 12-15 weeks, we will keep you up to date throughout the production

How much does shipping cost?
We offer complementary shipping to the UK, US and Europe. For other international destination, shipping costs will populate at checkout. For orders outside the UK, import taxes may apply and are excluded from the final purchase price

Can I return my rug?
All bespoke orders are final and therefore cannot be returned. Please ensure you are confident with your size selection and design option before placing an order. We are always here to answer any questions!

Need help? Get in touch

Need help picking the right rug for your space? Did you find the one you like but need it in a specific size? Have another question about our products or process? We are all ears! Get in touch or email info@moussem.co.uk

Order a trial sample

Are you a trade customer? Please order samples to trial with your account manager. If you haven't joined our trade programme, apply here

Absolutely perfect experience. I bought a rug from Moussem for myself for my birthday and could not be more thrilled with both the rug, and the contact I've made with the company. They were very quick to respond to my questions and sent my 'birthday present' as soon as I decided which of the many beautiful rugs I had been considering would be The One. Thank you Moussem, I will be back!

Amy - United Kingdom

Rugs with a Soul

Behind each finished rug is a highly skilled weaver, telling her personal story with each thread and knot. By empowering these women, we hope to preserve over 3000 years of ancestral craft