These terms apply to trade orders placed with Moussem Ltd. They are referred to in every quotation we issue, and accepting a quotation means accepting them.
1. THESE TERMS
1.1 These terms apply to every quotation, order and sale of goods by Moussem Ltd (registered in England, company number 13079687, registered office 86–90 Paul Street, London EC2A 4NE) to a business customer ("you").
1.2 They prevail over any terms you put forward, including any printed on or referred to in a purchase order or order confirmation, unless we agree otherwise in writing.
1.3 Nothing in these terms affects rights that cannot lawfully be excluded.
2. ORDERS
2.1 A quotation is valid until the expiry date shown on it.
2.2 An order is formed when you accept a quotation in writing against its quote number — by email, or by a purchase order referencing it — and we receive the deposit.
2.3 The schedule in the accepted quotation is the specification: pieces, designs, colourways, sizes and edge finishes. Anything not listed in it is not included.
2.4 We may decline an order at any time before we accept the deposit.
3. PRICE AND PAYMENT
3.1 Prices are per square metre, exclusive of VAT, and are those shown on the accepted quotation.
3.2 Made-to-order pieces: a 50% deposit is due within 7 days of the deposit invoice. The balance is due in cleared funds on completion, prior to dispatch.
3.3 In-stock pieces: payment in full before dispatch.
3.4 Sample fees are credited in full against the order.
3.5 Payment is by bank transfer. Time for payment is of the essence.
3.6 We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
3.7 You may not withhold or set off any sum against amounts due to us.
4. CHANGES AFTER CONFIRMATION
4.1 You may change sizes, colourways or edge finishes at no charge until the order is released to the loom.
4.2 After that point, changes are quoted separately, must be agreed in writing, and may extend the lead time.
5. THE HANDMADE TOLERANCE
5.1 Every piece is handwoven on a vertical loom. Dimensions and colour carry a tolerance of ±5%, over as well as under.
5.2 Variation arises from gravity, temperature and the weather during weaving. Each piece is checked against our standard colour poms before it ships.
5.3 Variation within that tolerance is a characteristic of handwoven work and is not a defect.
5.4 Sizes quoted are the woven field. Tassels add approximately 10cm to the overall length; a plain finished edge does not.
6. LEAD TIMES
6.1 Lead times run from order confirmation, are confirmed at the time of quotation, and are estimates.
6.2 Time for delivery is not of the essence.
6.3 Where a plain finished edge is specified, pieces are hand-finished in London after landing, which adds to the lead time.
6.4 We are not liable for delay caused by matters outside our reasonable control.
7. DELIVERY, TITLE AND RISK
7.1 Delivery is quoted per project, kerbside to one address. Installation and the removal of existing floorcoverings are not included.
7.2 You must tell us of any site access restrictions when you place the order.
7.3 Risk in the goods passes to you on delivery.
7.4 Title does not pass to you until we have received payment in full of all sums due.
7.5 Completed pieces are held free of charge for 30 days from the balance invoice. Beyond that we will agree storage with you.
8. INSPECTION AND CLAIMS
8.1 Please inspect the goods on delivery. Tell us in writing, with photographs, within 24 hours of any damage or of anything not as specified.
8.2 The goods are deemed accepted 24 hours after delivery.
8.3 Where we accept a claim we will, at our option, repair, replace or refund the piece. That is your sole remedy.
9. CANCELLATION AND RETURNS
9.1 Because every piece is woven to your specification, bespoke commissions cannot be cancelled, returned or refunded once production has begun. This does not affect your rights under clause 8.
9.2 The deposit is non-refundable.
9.3 In-stock and vintage pieces are sold as seen and are not returnable, without prejudice to clause 8.
10. FIRE AND COMPLIANCE
10.1 Our rugs are loose-laid and fall outside the scope of the Construction Products Regulation.
10.2 We give no warranty that any piece is suitable for any particular location or use. Suitability is a matter for the project's fire risk assessor.
10.3 We can arrange fire testing of a representative sample at cost, on request.
10.4 We apply no chemical treatment of any kind. The only process is washing.
11. INTELLECTUAL PROPERTY
11.1 We retain all intellectual property in our designs, including copyright in the patterns, drawings and colourways, whether or not adapted or created for your order.
11.2 You may use images of the goods to present and publish your project.
11.3 Exclusivity over a design or colourway applies only where we have agreed it in writing, and only for the scope stated.
12. LIABILITY
12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
12.2 Subject to clause 12.1, our total liability arising out of an order is limited to the price paid for the goods.
12.3 Subject to clause 12.1, we are not liable for indirect or consequential loss, loss of profit, loss of contract, delay damages, or the cost of removing or reinstating goods or other floorcoverings.
12.4 We are not liable for goods that have been altered, cleaned or treated by anyone other than us. A recommendation of a third-party specialist is not a warranty of their work.
13. GENERAL
13.1 We are not liable for any failure or delay caused by events outside our reasonable control.
13.2 These terms and the accepted quotation are the entire agreement between us.
13.3 A failure or delay in enforcing a term is not a waiver of it.
13.4 A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
13.5 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Version 1.0 · effective 5 September 2026